Cancellation & Refund Policy
At Rank Spark Marketing, we want you to clearly understand our Cancellation and Refund Policy before work begins.
Project Work & Monthly Fees
Once we start working on your project, refunds are not available. If you decide to stop our service, no refund will be given for the current month.
How to Cancel
You may cancel anytime by notifying us in writing (text or email). If you cancel during the month, we will not refund any part of that month’s payment. If you do not follow agreed recommendations on specific changes—such as SEO methods or webpage updates—there will be no refund.
Third-Party SEO & Access
If you hire another SEO company while working with us, or attempt SEO on your own in conflict with our active work, no refund will be given. Likewise, if you do not provide the access we need for SEO, or if your website is not functioning properly, no refund will be issued.
Design Approvals & Special Events
Once you approve our design and we begin testing, refunds are not possible. Special event-related services arranged by our sales team cannot be cancelled without 30 days’ prior notice.
Notice Period & Inactive Projects
Although SEO and online marketing packages are non-refundable, you may cancel with 15 days’ notice. If your project is inactive or ignored for more than 30 days, we will not refund any money. We aim to be fair and transparent with every client.
Notice Before Monthly Report / Payment
A 15-day prior notice is required if you wish to cancel the service before the monthly report or monthly payment. No refunds will be issued, and you remain obligated to clear any outstanding dues.